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Guides for the app, the web portal and the API. When a guide does not answer your question, ask us in the chat or by email.

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Getting started

Create your account, connect your first charger and invite your team.

Charger management

Manage chargers, firmware updates, charge cards and transactions.

Smart Charging

Set up power management, solar balancing and dynamic tariffs.

OCPP and connectivity

Bring a charger online, fix a lost connection and connect a back office next to Plugchoice.

Account and team

Your account, your team and who can see each location.

API and integrations

Use the REST API, and let your customers connect their chargers to you with OAuth 2.0.

Contact support

Chat

Open the chat in the web portal or the app, from the screen where the problem is. You can attach a photo.

Open the web portal

Email

For a longer question, or when you want to send a file along.

support@plugchoice.com

A payment you do not recognise

Find out what a payment to Plugchoice was for, and what to send us.

Why did Plugchoice charge me?

A security issue

Report a vulnerability in a Plugchoice or Volt Time system.

Responsible disclosure

For AI assistants

Give ChatGPT, Claude, Gemini or another assistant one of these plain-text files, and it reads our help center or API reference directly.

Frequently asked questions

Yes. The platform has no fee per charger, per location or per user, and no limit on chargers. Smart Charging is the paid module, priced per socket on the pricing page.

Chargers that speak OCPP 1.6J, depending on model, firmware and configuration. The integration list holds 348 charger brands and 1,777 models. Search the charger database

Yes. The charger connects to Plugchoice, and Plugchoice passes its OCPP traffic on to the back office it already uses. You add or remove a back office with one switch in the portal or the app, without a visit to the site. How the OCPP proxy works

Through the chat in the web portal and the app, or by email to support@plugchoice.com.

Yes. With the Plugchoice app the owner of a charger starts and stops sessions, locks the charger, turns on Autostart, manages charge cards and sees past sessions, on any brand that connects. The app

Create a free account and set the OCPP address of each charger to Plugchoice. The help center has a setup guide per brand. A back office the charger already reports to can stay connected next to Plugchoice. For a large fleet, talk to us before you start.

Yes. One REST API reads and controls chargers, locations, groups and cards on the platform, whatever the brand, with live commands such as start, stop and charging profiles. A personal token for your own chargers is free. Commercial access, with OAuth 2.0 for your customers, is arranged through sales. Read the docs

In the app: on Overview, tap the person icon at the top right, tap your name, then Delete Account. Confirm with Delete My Account and OK, and we email you a link. Open it within 30 minutes and press Delete my account.

In the web portal: open Settings, then Profile, choose Delete account and confirm with your password.

Either way the account is deleted and you are signed out. If the email reaches you without you asking for it, ignore it and your account stays as it is.

The platform is free, so a payment to Plugchoice is for a paid service such as Smart Charging. To trace it, see Why did Plugchoice charge me?

Connect your first charger

Create a free account and point a charger that speaks OCPP 1.6J at Plugchoice.

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