Alerts for offline chargers and faulted connectors.
The web portal raises an alert by itself when a charger goes offline or a connector reports a fault. Resolve it yourself, or escalate it to us with the logs attached. Alerts are part of the Partner Program.
What raises an alert
Plugchoice checks the connection of every charger every minute and reads what each connector reports over OCPP.
- A charger goes offlineIts connection to Plugchoice drops.
- A charger keeps reconnectingWhen it reconnects unusually often.
- A connector reports a faultThe connector's fault code. The app shows the fault in plain words, with the next step.
Resolve it, or escalate it to us
Each alert shows its age and its status. It closes by itself once the charger recovers, or when you resolve it.
- Resolve it from your deskRestart, reconfigure or update the charger remotely, where the brand allows it.
- Escalate it to usOur support team gets the alert with the logs of the charger attached.
- Every OCPP message keptFilter and export the log of each charger.
Questions about alerts
Companies with the Partner Program, for every charger they manage. The Partner Program
Alerts are part of the Partner Program, at €29 a month per company, excluding VAT. The platform itself is free. See pricing
A charger that goes offline, a charger that keeps reconnecting, and a connector that reports a fault.
It goes to our support team with the logs of the charger attached.
Yes. On the free platform every charger shows its status and its fault codes in plain words, in the web portal and the app. Alerts add one list across your fleet, where you resolve or escalate each problem.
Start in the web portal
Create a free account, point a charger at ws://ocpp.plugchoice.com and it appears in the portal.
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