Uniform Control. Saves time, saves cost.
Instead of reinventing troubleshooting for every charger brand, Plugchoice gives you one standardized management layer.
Service Management Monitor, resolve, and manage from one place.
Monitor your chargers in real-time, automatically fix common faults, and manage service tickets with your team.
Real-time monitoring & alerts
Faults, offline status, and anomalies detected instantly.
Automatic self-healing
Common faults auto-resolved via soft reset before you even notice.
Team-scoped ticket management
Assign tickets, track activity, and collaborate with your team.
Activity tracking & comments
Full timeline of actions, comments, and status changes.
Assignee & status workflow
From open to acknowledged, in progress, and resolved.
Severity & priority
Critical, high, medium, low. Focus on what matters.
Support across every touchpoint
Chat is available in every Plugchoice interface. Conversations are linked to email addresses, so context is never lost when switching between platforms or devices.
End-user chat starts in app
Plugchoice picks it up
Installer picks up the conversation
Root cause found, fix applied remotely
Customer receives the full resolution
Chat history and next steps included
Anyone with a Plugchoice account has access to in-app chat across all interfaces.
Direct help when you need it. And self-service when you don't.
Human response in <5 minutes
In-app or email
Solution or plan in <2 business days
Self-serve documentation
Support, configured to your business
Whitelabel control
In whitelabel environments, support can be enabled or disabled depending on partner preference. Your end-users see your brand, your support setup.
Whitelabel control
SLA arrangements
Custom service level agreements for partners who need guaranteed response times and resolution commitments. Talk to us about what works for your business.
Talk to usSLA arrangements
Customized support
Every partner has different needs. We work with you to configure support in a way that fits your organization, your customers, and your growth.
Talk to usCustomized support
Whitelabel control
In whitelabel environments, support can be enabled or disabled depending on partner preference. Your end-users see your brand, your support setup.
SLA arrangements
Custom service level agreements for partners who need guaranteed response times and resolution commitments. Talk to us about what works for your business.
Talk to usCustomized support
Every partner has different needs. We work with you to configure support in a way that fits your organization, your customers, and your growth.
Talk to usReady to simplify your support?
Connect your chargers to Plugchoice and give your team and customers one consistent support experience.