Version 2026-1, effective 9 July 2026
Issued by Volt Time B.V., trading as Plugchoice, registered with the Dutch Chamber of Commerce under number 77488873, VAT NL861023390B01, registered office at De Entree 99, 1101 HE Amsterdam, the Netherlands. Contact: support@plugchoice.com. Referred to as "Plugchoice", "we", "us".
1. Definitions
1.1. Platform: the Plugchoice software platform, including the Web Portal, the mobile applications, the REST API, the OCPP Proxy and all related services, in the form made available by us from time to time.
1.2. Customer (or "you"): the party using the Platform. Where the Customer is a Consumer, the Plugchoice End User Terms apply in addition to, and where conflicting instead of, these General Terms.
1.3. Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
1.4. Module: an optional, separately activated capability of the Platform as described in a Schedule to these General Terms.
1.5. Active Module: a Module that has been activated for a specific Charger or account and for which any applicable fee has been paid and not lapsed.
1.6. Charger: an EV charging station connected to the Platform via OCPP.
1.7. Charger Owner: the party that owns a Charger or is otherwise entitled to decide on its connection and configuration.
1.8. Partner: a Customer admitted to the Plugchoice Partner Program under Schedule C.
1.9. Third-Party Service: any service, system or network not operated by us, including charge point operators, e-mobility service providers, ERE booking service providers, energy suppliers, roaming platforms, payment providers, connectivity providers, app stores and software distribution platforms, and OEM systems.
1.10. Agreement: the agreement between Plugchoice and the Customer for use of the Platform, consisting of the documents listed in clause 2.3.
2. Applicability and hierarchy
2.1. These General Terms apply to every use of the Platform and to every offer, order and agreement relating to the Platform. Applicability of any general or purchase terms of the Customer is expressly rejected.
2.2. Creating an account, connecting a Charger, or using the Platform in any way constitutes acceptance of these General Terms.
2.3. The Agreement consists of, in descending order of precedence: (a) a signed individual agreement, if any (such as a Partner Agreement or SLA Annex); (b) the applicable Schedules for Active Modules; (c) these General Terms; (d) the applicable policies referenced herein (such as the Privacy Policy). For Consumers, the End User Terms rank at level (b).
2.4. The sale of Volt Time charging hardware is governed exclusively by the Volt Time General Terms and Conditions of Sale, not by these General Terms.
3. The Platform, the free tier and Modules
3.1. The core Platform is provided free of charge. The scope, features and conditions of the free tier are determined by us and may change in accordance with clause 14.
3.2. Modules are optional. Rights and service levels relating to a Module exist only for Active Modules on the specific Charger or account for which they were activated, and only for the paid-for period. No rights can be derived from Modules, features or services that the Customer has not activated or paid for, from features in beta, from partially released functionality, or from announced or planned functionality.
3.3. Features marked beta, preview, pilot, early access or similar, and features enabled for an account during a phased rollout, are provided for evaluation only, may be changed or withdrawn at any time, and carry no service commitments whatsoever.
3.4. Fees, billing cycles and Module conditions are set out in the Schedules and on the Plugchoice website. Prices exclude VAT unless stated otherwise; for Consumers, prices include VAT.
3.5. The Modules as of version 2026-1: Smart Charging (Schedule A), Billing & Invoicing (Schedule B, phased rollout), Partner Program (Schedule C), API Professional (Schedule D), ERE Data Services (Schedule E).
4. Account, access and acceptable use
4.1. The Customer guarantees that account information is accurate and kept current, keeps credentials confidential, and notifies us immediately of suspected unauthorized use.
4.2. The Customer may not: (a) reverse engineer, decompile or derive the source code, protocols or proxy behavior of the Platform except as mandatory law permits; (b) use the Platform or data obtained through it to build, improve or benchmark a competing product or service; (c) resell, sublicense or provide access to the Platform or the API to third parties except as expressly permitted under an Active Module; (d) scrape, copy or extract the Plugchoice charger compatibility database or any substantial part of Platform data other than the Customer's own data; (e) circumvent security, rate limits or fees; (f) use the Platform in violation of applicable law.
4.3. We may set and enforce fair use limits, including rate limits on the API and restrictions on destructive or bulk commands, and may throttle or block usage that endangers the integrity, security or performance of the Platform, without notice where reasonably necessary.
4.4. Sessions, commands and configuration actions initiated with the Customer's charge cards, tags, tokens, API keys or account credentials are attributed to the Customer, until the relevant card or credential has been reported lost or has been blocked in the Platform. The Customer keeps cards and credentials safe and blocks them promptly upon loss or suspected misuse.
5. Roles, teams and the Charger Owner
5.1. Access to Chargers and locations is organized through teams and roles as described in the Platform documentation. The Customer is responsible for its own team configuration, invitations and permission grants.
5.2. The Charger Owner determines connection and configuration of a Charger and is responsible for having the right to do so, including any consent required from the owner of the electrical installation, tenants, employers or other stakeholders.
5.3. We may rely on the representations of the person who connects a Charger or claims ownership in the Platform. We are not responsible for incorrect ownership or role assignments made by Customers, installers or other users, nor for the consequences of permission grants made through the Platform's intended functionality.
5.4. For support and troubleshooting purposes we may access Customer accounts, Charger data and configurations, and may temporarily extend diagnostic access, in accordance with our Privacy Policy.
6. Smart charging, power management and steering (applies via Schedule A)
6.1. Power management, load balancing, solar balancing, peak shaving, scheduling and similar functions steer electrical equipment based on data and limits provided by or on behalf of the Customer, on charger-reported data, and on Third-Party Services (such as meters and price feeds). These functions influence a physical electrical installation that we cannot see or verify.
6.2. The Customer guarantees that: (a) the electrical installation, fusing and grid connection are adequate and compliant; (b) the limits, meter configuration and installation data entered into the Platform are correct; (c) installation and commissioning were performed by a qualified installer; (d) suitable fallback values are configured for offline situations.
6.3. For Customers who are not Consumers: use of power management, steering and configuration functions is entirely at the Customer's own risk. To the maximum extent permitted by law, we are not liable for any damage to or caused by the electrical installation, fuses, Chargers, vehicles, connected equipment or the grid connection arising from the use of these functions, nor for costs, fines or charges of grid operators or energy suppliers (including peak-demand and imbalance charges), except in case of our intent or deliberate recklessness.
6.4. For Consumers: we are not liable for damage resulting from incorrect or incomplete data or limits provided by or on behalf of the Consumer, inadequate or non-compliant installation or configuration, hardware that does not correctly implement its specifications, or incompatibility with equipment not managed by us. Mandatory consumer rights remain unaffected.
6.5. Chargers may revert to a safe default charging current when offline or unreachable. The Customer must configure fallback values suitable for the installation.
6.6. Estimated savings, costs or yields displayed in the Platform are indicative estimates only and are not guaranteed to correspond to amounts on any energy bill or invoice.
6.7. Any configuration change made through the Platform using the Customer's account, or by persons who received access through the Customer or its location members, is attributed to the Customer, regardless of which individual made it. The Customer manages who can configure its Chargers and locations. We may display warnings for impactful settings, but we owe no warning, verification or change history beyond what the Platform provides.
7. Data accuracy: charger data, user data and Platform information
7.1. Session data, energy volumes and meter values originate from the Charger and its internal meter. We relay and process this data as received and do not warrant its accuracy, completeness or fitness for billing, reimbursement, tax or certification purposes.
7.2. Data entered by or on behalf of the Customer (including addresses, installation limits, meter configuration and ownership information) is used as provided; we do not verify it and are not liable for consequences of inaccuracies in it.
7.3. Information provided by the Platform about Chargers and their capabilities, including compatibility listings, supported features and meter certification designations (such as MID status), is compiled from manufacturer information, user input and our own records. It is informational only and may contain errors. Before relying on such information for billing, reimbursement, certification (including ERE) or any other purpose with financial or legal consequences, the Customer must verify it against the Charger's own documentation and markings. We are not liable for loss resulting from reliance on such information, except in case of our intent or deliberate recklessness; for Consumers, mandatory rights remain unaffected.
7.4. Whether a Charger's meter is MID-certified or otherwise suitable for a given purpose is ultimately the responsibility of the Charger Owner.
8. OCPP Proxy and Third-Party Services
8.1. The OCPP Proxy enables a Charger to connect to the Platform alongside one or more Third-Party Services selected by the Customer. By enabling a connection, the Customer instructs and authorizes us to route the Charger's OCPP communication to the selected Third-Party Services.
8.2. The Customer is responsible for its relationship with each Third-Party Service, including their terms, fees and conduct. We are not a party to those relationships and do not warrant the availability, behavior or continuity of any Third-Party Service, nor that a Third-Party Service will accept or maintain a proxied connection.
8.3. We aim not to disrupt existing connections but do not warrant uninterrupted coexistence with third-party backends, and we are not liable for the acts, omissions, outages or blocking measures of Third-Party Services.
8.5. Connection security choice. When configuring a Charger's connection to the Platform, the Customer chooses the connection method supported by the Charger, including whether the OCPP connection uses transport encryption (wss) or not (ws). We support and recommend encrypted connections. Choosing or maintaining an unencrypted connection is the Customer's own decision and risk; we are not liable for interception, manipulation or disclosure of data on connections the Customer configured without encryption.
8.4. The Platform depends on Third-Party Services for parts of its operation (including connectivity, hosting, payment processing, proxy infrastructure and support tooling). Failure or unavailability of such services is deemed force majeure under clause 13 to the extent not attributable to our intent or gross negligence.
9. Firmware
9.1. Firmware for Chargers is developed and owned by the respective manufacturer. We may host, relay or make firmware available and may facilitate manual or automatic installation, but we do so as a technical intermediary only, without modification and without any warranty.
9.2. Installation of firmware is at the Charger Owner's risk. We are not liable for damage to or malfunction of a Charger resulting from firmware developed by a third party, including a Charger becoming unusable, except where caused by our intent or gross negligence.
9.3. The manufacturer's license terms apply to the firmware itself.
10. Data, privacy and telemetry
10.1. Our processing of personal data is described in the Plugchoice Privacy Policy. Where we process personal data on behalf of a business Customer, the Plugchoice Data Processing Agreement applies.
10.2. Third-Party Services that the Customer connects (including ERE booking service providers and charge point operators) receive data under the Customer's instruction and act as independent controllers of that data once received. Consent and revocation for such connections are managed through the Platform.
10.3. We may create and use aggregated and anonymized data derived from the use of the Platform (including telemetry, session and device data) for any purpose, including improving the Platform, statistics, research and commercial offerings, during and after the Agreement. Such data will not identify the Customer or any natural person.
10.4. The Customer retains all rights to its own data. We provide data access and portability as required by applicable law (including the EU Data Act); beyond the legal minimum we owe no custom exports, migration assistance or integration maintenance.
11. Support and service levels
11.1. On the free tier, support is provided at our discretion, through channels and in languages we determine, without any response or resolution commitment.
11.2. Service levels, response times and uptime commitments exist only where and to the extent expressly agreed in an applicable Schedule (such as the Partner Program) or a signed SLA Annex, and apply only to the services and Modules they cover.
11.3. Published uptime statistics and support statements on our website are informational and create no entitlement.
12. Liability
12.1. Nothing in the Agreement excludes or limits liability for intent or deliberate recklessness of Plugchoice's management, for death or personal injury caused by our fault, or any other liability that cannot be excluded under mandatory law.
12.2. Subject to 12.1, our total liability is limited as follows: (a) per event or series of connected events: the lower of (i) the fees paid by the Customer to us in the 3 months preceding the event and (ii) EUR 2,500; (b) in aggregate per contract year: the lower of (i) the fees paid by the Customer to us in the 12 months preceding the first event and (ii) EUR 5,000; (c) for Customers using only the free tier: EUR 100 per contract year in aggregate. Higher caps apply only where expressly agreed in a signed individual agreement.
12.3. If a paid Module does not perform as described in its Schedule, the Customer's sole remedy, to the maximum extent permitted by law, is a pro-rata refund of the fee paid for that Module for the affected Charger over the affected period. For Consumers, mandatory legal remedies remain available.
12.4. We are not liable for indirect or consequential damage, including lost profit, lost savings, missed ERE or flexibility revenue, business interruption, loss or corruption of data, damage from inability to charge or control Chargers, third-party claims, or peak-demand, imbalance or grid-related charges.
12.5. Claims lapse 12 months after the Customer became or should have become aware of the damage.
13. Force majeure
13.1. We are not obliged to perform any obligation hindered by circumstances beyond our reasonable control, including power or telecom failures, DDoS and other attacks, acts of government, and failure or unavailability of Third-Party Services and suppliers (including hosting, connectivity, payment and proxy infrastructure, and app stores or distribution platforms).
13.2. If force majeure lasts longer than 60 consecutive days, either party may terminate the affected part of the Agreement without liability.
14. Changes to the Platform, the terms and prices
14.1. We continuously develop the Platform and may change, add or remove features. We may discontinue Modules or the Platform as a whole with at least 3 months notice. Prepaid periodic fees for the discontinued period are refunded pro rata. One-off lifetime licenses (Schedule A.2) are bound to the life of the Module itself: if a Module is discontinued, lifetime licenses for it end on the discontinuation date without refund.
14.2. We may amend these General Terms and the Schedules. Business Customers will be notified at least 15 days before changes take effect, unless a shorter period is required by law, security or regulation. Continued use after the effective date constitutes acceptance. If an amendment materially disadvantages a business Customer, it may terminate the Agreement before the effective date.
14.3. We may change prices. Price changes for running prepaid periods take effect at the next renewal.
14.4. For Consumers, changes and price increases are governed by the End User Terms, which provide notice and termination rights in accordance with consumer law.
14.5. We may rename features, roles and interface terms (for example, Teams may become Workspaces) without this changing any rights or obligations. References in the Agreement are to the documented meaning of a term, not its label; current terminology is documented at developer.plugchoice.com. A renaming by itself is never a material disadvantage under 14.2 and creates no liability, provided the underlying functionality remains as agreed.
15. Suspension and termination
15.1. We may suspend or restrict access, per account or per Charger, with immediate effect if: (a) the Customer breaches the Agreement or applicable law; (b) fees are overdue; (c) we suspect fraud, abuse or a security risk; (d) connected hardware malfunctions in a way that endangers the Platform or third parties; or (e) suspension is required by law or a competent authority. Fees remain due during suspension. If there is reasonable doubt about the Customer's ability or willingness to pay, we may require advance payment or security and suspend the affected services until provided.
15.2. Either party may terminate the free-tier Agreement at any time. Paid Modules run for the period paid for and end at expiry unless renewed; termination rules for Partners are set out in Schedule C or the Partner Agreement.
15.3. Upon termination we may delete Customer data after a reasonable wind-down period, subject to legal retention duties and the Privacy Policy. Clauses intended to survive (including 4.2, 10.3, 12, 16, 17) survive termination.
15.4. Where we restrict, suspend or terminate the account of a business Customer that offers services to others through the Platform, we will provide that Customer with a statement of reasons, except where law, security or fraud prevention dictates otherwise.
16. Intellectual property
16.1. All intellectual property rights in the Platform, its software, documentation, databases (including the charger compatibility database) and branding remain with us or our licensors. The Customer receives a non-exclusive, non-transferable, revocable right to use the Platform for the duration of the Agreement.
16.2. Feedback and suggestions may be used by us without restriction or compensation.
16.3. The Customer may not use our name, brand or logo without consent; we may identify Partners as references unless the Partner objects in writing.
17. Miscellaneous
17.1. We may assign the Agreement, in whole or in part, to an affiliate or to an acquirer of the business without the Customer's consent. The Customer may not assign without our written consent.
17.2. Payments are processed through our payment provider. Payment, payout, billing and reimbursement functionality is available only in countries supported by our payment provider.
17.3. If any provision is invalid, the remainder stays in force and the invalid provision is replaced by a valid one matching its purpose.
17.4. These General Terms are drawn up in English; translations are for convenience. The English version prevails except where mandatory consumer law requires otherwise.
17.5. Dutch law applies. Disputes are submitted exclusively to the competent court of The Hague, except where mandatory law designates another forum (in particular for Consumers).
Schedule A: Smart Charging
A.1. Scope: solar balancing, power sharing, peak shaving, dynamic tariff charging, scheduling, per activated EVSE.
A.2. Fees per EVSE (AC), DC counts double, per the website at activation. A one-off "lifetime" license: (a) is bound to the specific Charger AND to the account that purchased it; (b) means the operational lifetime of that Charger on the Platform, with one replacement of the same Charger due to defect; (c) is not transferable to another Charger, account or owner without our consent, which we may grant or withhold at our discretion. A change of Charger ownership does not transfer any license, support entitlement or other Module benefit to the new owner.
A.3. Clauses 6 and 7 apply in full. Use of these functions is at the Customer's own risk as set out in clause 6.3 (business) and 6.4 (Consumers).
A.4. Dynamic tariff and price data is sourced from third parties and provided as-is; charging against a tariff does not guarantee any saving.
Schedule B: Billing & Invoicing (phased rollout)
B.1. Billing & Invoicing is being introduced in phases. A feature within this Module exists for a Customer only from the moment we have enabled it for that Customer's account and the Customer has activated it; enabled features during the rollout are subject to clause 3.3 (no service commitments) until we declare general availability.
B.2. All amounts are calculated on charger-reported session data (clause 7). The Customer accepts that meter or charger defects can lead to incorrect session data; corrections may be made prospectively, at our discretion.
B.3. Payment collection, payouts and reimbursements run exclusively through our payment provider and require the recipient to complete that provider's onboarding; availability is limited to countries supported by the provider.
B.4. Money flows differ per feature: (a) ad hoc payment (Scan to Pay): driver payments are processed by our payment provider to the connected account of the Charger Owner or its operator, who is the seller of the charging service; (b) reimbursement: amounts are invoiced and collected by us or through our payment provider, acting as collection agent in the name and for the account of the entitled recipient; payment to us discharges the payer's obligation toward the recipient to the amount paid; collected amounts are paid out to the recipient per the applicable payout schedule. Payouts are made to the payment details provided and confirmed by the recipient; the consequences of incorrect or outdated details provided by the recipient are for the recipient's account. Whether a recipient is entitled to reimbursement (for example under an employment or lease arrangement) is exclusively a matter between payer and recipient; we calculate amounts on charger-reported data (clause 7) and configured tariffs. We do not hold customer funds outside the payment provider's systems and do not offer a stored-value (wallet) service. Non-payment and chargeback risk on driver transactions does not transfer to us; amounts not received by us are not owed to the Charger Owner or CPO; disputed amounts may be set off against future payouts. Payout timing follows the payment provider's schedule.
B.5. Session minimum: sessions shorter than 2 minutes and below 0.25 kWh may be excluded from billing.
B.6. (a) VAT treatment and self-billing invoices for payouts to Charger Owners, including owners without a VAT number; (b) KYC/AML cooperation: payout recipients must complete payment-provider onboarding and provide information on request, and payouts may be suspended pending checks; (c) public charging: the Charger Owner warrants it may lawfully exploit the Charger publicly, sets lawful and transparent tariffs and complies with applicable charging-infrastructure rules; (d) tariffs charged to drivers follow the tariffs configured by the Charger Owner or its operator, who bears errors in that configuration, corrections prospective; (e) payouts only to recipients passing the payment provider's sanctions and compliance screening.
Schedule C: Partner Program
C.1. Admission at our discretion; fee per the website, per company, monthly terminable.
C.2. Benefits: revenue share on Modules activated on managed Chargers, at the rate agreed per Partner in the applicable Partner Agreement (no standard rate is published or implied); whitelabel Web Portal; custom domain; priority support with a target first response of 3 business days, best effort, without credits or other remedies.
C.3. Whitelabel: the Partner's branding does not change the contracting parties. The whitelabel portal is a branded skin on the shared Platform; Volt Time B.V. trading as Plugchoice remains the provider and, where applicable, data controller vis-a-vis end users, and the Partner must not obscure this in legally required notices. The Partner warrants it holds all rights to uploaded branding and indemnifies us for third-party claims arising from it.
C.4. No exclusivity: we may work with any party, including the Partner's competitors.
C.5. Migration services, where agreed: the Partner warrants the lawful origin of, and its authority to provide, all customer and charger data handed to us, secures all required consents and authorizations (including for backoffice access), and fully indemnifies us for claims arising from the data or the authorization; marketing to migrated end users occurs per the consent mechanism at onboarding.
Schedule D: API Professional
D.1. Personal Access Tokens: free, for the Customer's own personal, non-commercial use; commercial or third-party-facing use requires API Professional.
D.2. OAuth 2.0 professional access: scoped permissions, rate limits, fees per agreement.
D.3. We may version, change and deprecate API endpoints; we aim to give reasonable notice for breaking changes on paid tiers; no notice duty on free tokens.
D.4. No resale of API access; no use to clone the Platform or bulk-extract data beyond the Customer's own data.
D.5. Destructive and bulk commands may be rate-limited, logged and restricted.
Schedule E: ERE Data Services
E.1. We forward normalized session data to the ERE booking service provider selected and authorized by the Charger Owner via OAuth.
E.2. The booking service provider is solely responsible for registration, verification, booking with the NEa and payouts; we perform technical validation and forwarding only and are not part of the certification chain.
E.3. Displayed or projected ERE revenues are estimates, not guarantees.
E.4. Revenue shares, where applicable, per the applicable Partner Agreement.