Why did Plugchoice charge me?
If Plugchoice appears on your invoice, bank statement, card statement, or payment request, it usually relates to EV charging, reimbursement, Smart Charging, billing services, or a partner arrangement.
This page helps you identify what the charge may relate to.
Most common reasons you might see Plugchoice on a charge.
The core Plugchoice management platform is free. A charge usually means one of the paid or optional services, a charging session, a reimbursement, a settlement, or a partner arrangement is involved.
You charged an EV
Someone charged at a location where Plugchoice handles billing, card handling, roaming, or settlement. This can include public charging, destination charging, private or shared locations, or charging through an e-mobility card.
Your company or employer uses Plugchoice for reimbursement
A line may relate to home charging reimbursement. Employers, fleet operators, CPOs, and service providers often use Plugchoice to reimburse electricity costs back to drivers.
Your location or CPO uses Plugchoice for billing
Plugchoice can help calculate who owes what and generate billing records, invoices, payment requests, and settlement flows. You may not have created a Plugchoice account yourself. The service may have been enabled by your company, fleet, building, employer, installer, or CPO.
You bought or renewed a Smart Charging licence
Smart Charging is one of the optional paid Plugchoice offerings. It can relate to solar charging, power management, tariff-based charging, load balancing, peak shaving, or similar functionality.
You are part of the Partner Program
Lines may relate to the Plugchoice Partner Program. Some partner-related lines are not charges at all and can appear as rebates, revenue share, kickbacks, credits, or corrections.
The line is a correction, rebate, or settlement
Depending on the setup, a line may include service, platform, transaction, card, roaming, collection, or administration fees. Some lines are corrections to earlier invoices or settlements between parties.
How to identify the charge and find out where it came from.
Most charges can be traced back through a few simple references. Check the invoice or statement for any of the following:
What to share, and what not to share
When contacting support you can share the invoice number, customer name or company, and the specific invoice line you do not recognize. Do not send full credit card numbers, full bank account details, passwords, or other sensitive personal data. Plugchoice does not need them to look up an invoice.
- Invoice number
- Invoice line description
- Charge date
- Charging location
- Charger serial number (if shown)
- RFID or card reference (if shown)
- Company, employer, fleet, building, installer, or CPO name
- Email address or account used for the setup
- Team members in operations, finance, fleet, facility management, support, or installation
You may not recognize Plugchoice directly. That is normal.
Plugchoice can operate behind the scenes for charging, billing, reimbursement, roaming, smart charging, or partner services. Many users encounter the name only once, on a single line of an invoice or statement.
The service may have been configured by a company, CPO, employer, landlord, owners association, installer, partner, or someone else in the organization that arranged the charger or the charging setup. If a line is unclear, the person or team that set up the charger is usually the fastest first step.
What it does not mean.
- It does not automatically mean you personally created a Plugchoice account.
- It does not mean the free charger management platform suddenly became paid.
- It does not necessarily mean a subscription. Some lines are one-off, per-session, reimbursement, settlement, or correction-based.
Still unsure?
Contact Plugchoice support with your invoice number and the specific invoice line you do not recognize. Including the customer or company name on the invoice helps support locate the record quickly.
Frequently asked questions
Is Plugchoice free?
The core Plugchoice charger management platform is free. Paid or optional services such as Smart Charging licences, certain billing flows, partner arrangements, and charging-related service fees can produce invoice lines on top of that.
Why is Plugchoice on my invoice if I charged somewhere else?
Plugchoice can be involved in the billing, roaming, card handling, or settlement of a charging session even when the charger itself belongs to another party. In those cases the name can appear on an invoice from the operator, employer, or service provider that arranged the session.
Is this a subscription?
Not necessarily. Some lines are subscriptions, but many are one-off, per-session, per-charger, reimbursement, settlement, or correction-based. The invoice line description usually indicates the type.
Can a charge be from my employer, fleet, CPO, or building?
Yes. Plugchoice is often configured by an employer, fleet operator, CPO, installer, landlord, or owners association on behalf of drivers, residents, or staff. The first stop for a question is usually the party that arranged the charger.
What information should I include when asking support?
Invoice number, customer or company name on the invoice, the specific invoice line you do not recognize, the charge date, and, if visible, the charging location, charger serial, or card reference. That is usually enough to look up a record.
What information should I not send?
Do not send full credit card numbers, full bank account details, passwords, copies of identity documents, or other sensitive personal data. None of that is needed to look up an invoice or charging line.